TENANT GUIDE
EVERYTHING YOU NEED TO KNOW ABOUT YOUR NEW HOME
Whether you’re moving in, settling in, or preparing to leave, this guide is your go-to resource. At TPG, we want to make sure you understand every aspect of your rental experience — from setting up your portal to handling maintenance, responsibilities, and more.
WHAT YOU’LL FIND IN THE GUIDE
How to use the Resident Center app
You can use the Resident Center app to pay rent, submit maintenance requests, view your lease, and manage your renter’s insurance — all from your phone or computer, anytime.
Requesting repairs and maintenance
Find step-by-step instructions on how to report maintenance issues through the Resident Center app. Learn what details to include, how to attach photos, and how TPG ensures a quick and professional response.
Rules for shared spaces and neighborhood behavior
Review our Good Neighbor Guidelines covering quiet hours, pet conduct, parking, trash disposal, and respectful use of common areas—helping keep every community safe and pleasant.
Using appliances and irrigation systems properly
Access practical guides for safely operating household appliances, HVAC systems, and irrigation. Simple do’s and don’ts help you prevent damage and keep everything running efficiently.
Tenant responsibilities and monthly rent payments
Understand your key responsibilities—on-time rent payment, minor home care, maintaining renter’s insurance, and keeping contact information current—to ensure smooth tenancy and property care.
Exit process and security deposit guidelines
See the steps for giving notice, scheduling your final inspection, and how your security deposit is processed. Clear instructions help make your move-out organized and stress-free.
QUICK TIPS FOR A SMOOTH RENTAL EXPERIENCE
Maintenance
Report issues as soon as they arise via the Resident Center app. Don’t wait until small problems become costly.
Payments
Rent is due between the 1st and 3rd of each month. Late fees apply if payment is delayed. Use the portal for secure, on-time payment.
Communication
Keep your contact information up to date and notify the team if anything changes in your household.
JUST MOVED IN? START HERE
As a new resident, you’ll receive a welcome email with access to your Resident Center account. From there, you can manage everything related to your lease.
• Download the app (iOS & Android)
• Set your password
• Link your property
• Begin managing your lease
JUST MOVED IN? START HERE
As a new resident, you’ll receive a welcome email with access to your Resident Center account. From there, you can manage everything related to your lease.
• Download the app (iOS & Android)
• Set your password
• Link your property
• Begin managing your lease
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